Returns & Exchanges
At Department, we want you to be completely satisfied with your purchase. If your new fashion find isn't a perfect fit, you can return or exchange any unworn item with tags attached within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and untampered with.
Print and Attach Label
Download and print the prepaid shipping label provided by the portal and affix it clearly to the outside of your return parcel.
Drop Off and Track
Deliver your package to the nearest authorized courier location and keep your receipt to track your return journey back to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing